(Medicare.gov) The following table provides a list of agencies that can help with long-term care choices.
|Organization||How they can help|
|Area Agencies on Aging (AAAs)||AAAs assist adults age 50 and older and their caregivers. To find the AAA in your area, call The Eldercare Locator at 1-800-677-1116 weekdays from 9:00 a.m. to 8:00 p.m. (EST).|
|Aging and Disability Resource Centers (ADRCs)||ADRCs assist people with disabilities of all incomes and ages and their families. Forty-seven states have ADRCs. Learn if your area is served by an ADRC. Note that many AAAs and CILs are ADRCs.|
|View Centers for Independent Living (CILs)||CILs assist people with disabilities of all incomes and ages with focus on consumer control.|
|View State Technology Assistance Project||The State Technology Assistance Project has information on medical equipment and other assistive technology. Get the contact information for your state from the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) or call (703) 524-6686.|
|State Medical Assistance (Medicaid) Office||Your State Medical Assistance Office can give you information about state programs that help pay health and nursing home costs, as well as services in the community, for people with low incomes and limited resources.
To find the phone number for your state, visit Helpful Contacts. You can also call 1-800- MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048.
Many state-level contacts are available to you or your family, like a long-term care ombudsman, your state survey agency, or your state quality improvement organization.
You may call them if you have questions specific to your state, like state laws, benefits or licensing. You may also choose to call them with a concern or complaint about the quality of care you or your family member gets from a nursing home, if you’re unable to get a satisfactory resolution from your nursing home.
Long-Term Care Ombudsman
An advocate (supporter) who works to solve problems between residents and nursing homes, as well as assisted living facilities. Long-Term Care Ombudsmen– are located in every state.
State Survey Agencies
These are agencies of State governments, typically the agency that licenses health facilities within the State Health Departments. The Centers for Medicare and Medicaid Services has entered into agreements with these agencies, to conduct inspections) of providers and suppliers in order to determine if they comply with Medicare requirements.
Quality Improvement Organizations
Quality Improvement Organizations (QIOs) assist beneficiaries with Nursing Home Quality. A QIO is a group of practicing doctors and other health care experts paid by the federal government to check and improve the care given to people with Medicare. QIOs are available to help beneficiaries who have questions about how to use the quality information in selecting a nursing home.